Concierges (39-6012.00)

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

18 tasks, 16 offered as a checkbox. Back to the catalog.

Initial pass, pending human review

Task classes (digital, physical-low-risk, physical-high-risk, licensed-advisory-only) and checkbox eligibility are an initial automated pass and are pending human review.

This site includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET(R) is a trademark of USDOL/ETA. Task text is unmodified; Zeta-Reticuli AI added the classification fields, and the information is not endorsed by USDOL/ETA.

Task	Class	Offered as checkbox	Human approval
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.	digital	yes	no
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.	digital	yes	required
Provide directions to guests.	digital	yes	no
Order flowers for guests.	digital	yes	required
Make travel arrangements for sightseeing or other tours.	digital	yes	required
Pick up and deliver items or run errands for guests.	physical-low-risk	yes	required
Plan special events, parties, or meetings, which may include booking musicians or celebrities.	digital	yes	required
Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.	digital	yes	required
Arrange childcare services for guests.	digital	yes	required
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.	digital	yes	required
Assist guests with special needs by providing equipment such as wheelchairs.	physical-high-risk	no	required
Receive, store, or deliver luggage or mail.	physical-low-risk	yes	required
Perform office duties on a temporary basis when needed.	digital	yes	no
Arrange for the replacement of items lost by travelers.	digital	yes	required
Provide business services for guests, such as sending or receiving faxes or shipping packages.	digital	yes	required
Arrange for interpreters or translators when patrons require such services.	digital	yes	required
Provide food and beverage services to guests.	physical-high-risk	no	required
Clean and tidy hotel lounge.	physical-low-risk	yes	required

This catalog contains information from O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET(R) is a trademark of USDOL/ETA. Task text is unmodified; classification, approval and signing fields are added by this project and have not been reviewed or endorsed by USDOL/ETA.